Cancellation Policy

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We understand that plans change. Here is how order cancellations work at Klymeronix.

Cancelling Before Shipment

If you need to cancel an order, please contact us as soon as possible at info@klymeronix.com with your order number. If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.

Cancelling After Shipment

Once an order has already been shipped, we are unable to cancel it. In this case, you are welcome to return the item once it arrives, in accordance with our Refund and Returns policy.

Right of Withdrawal

As a consumer within the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with EU consumer protection law. Please see our Refund and Returns policy for full details on how to exercise this right.

Order Changes

If you would like to change an item, size, or quantity in your order, please reach out to us as quickly as possible. If your order has not yet entered processing, we will do our best to accommodate the change.

How to Request a Cancellation

To request a cancellation, please email us at info@klymeronix.com with:

1. Your order number.

2. The reason for cancellation, if you are comfortable sharing it.

3. Whether you would like a refund or store credit, where applicable.

Our team will confirm your cancellation and next steps by email.

Contact Us

If you have any questions about cancelling an order, please contact us at:

Email: info@klymeronix.com 

Phone: +49 176 86384289